{"id":69,"date":"2022-05-26T17:35:37","date_gmt":"2022-05-26T15:35:37","guid":{"rendered":"https:\/\/www.crchudequebec.ulaval.ca\/equipe-ti\/gestion-de-tickets-sur-osticket\/"},"modified":"2025-12-01T19:31:14","modified_gmt":"2025-12-01T18:31:14","slug":"gestion-de-tickets-sur-osticket","status":"publish","type":"page","link":"https:\/\/www.crchudequebec.ulaval.ca\/equipe-ti\/demande-de-support\/gestion-de-tickets-sur-osticket\/","title":{"rendered":"Gestion des tickets sur osTicket"},"content":{"rendered":"<p><strong>Cr\u00e9er un ticket<\/strong><\/p>\n<ol>\n<li>Allez sur page de support de l&rsquo;\u00e9quipe TI :\u00a0<a href=\"https:\/\/support.crchudequebec.ca\/\">https:\/\/support.crchudequebec.ca\/<\/a><\/li>\n<li>Cliquez sur <em>Nouveau ticket<\/em>:<\/li>\n<\/ol>\n<p style=\"padding-left: 30px\"><img loading=\"lazy\" decoding=\"async\" class=\"alignnone wp-image-1611 \" src=\"https:\/\/www.crchudequebec.ulaval.ca\/equipe-ti\/wp-content\/uploads\/sites\/7\/2022\/05\/Capture-7.png\" alt=\"\" width=\"576\" height=\"228\" srcset=\"https:\/\/www.crchudequebec.ulaval.ca\/equipe-ti\/wp-content\/uploads\/sites\/3\/2022\/05\/Capture-7.png 1218w, https:\/\/www.crchudequebec.ulaval.ca\/equipe-ti\/wp-content\/uploads\/sites\/3\/2022\/05\/Capture-7-300x119.png 300w, https:\/\/www.crchudequebec.ulaval.ca\/equipe-ti\/wp-content\/uploads\/sites\/3\/2022\/05\/Capture-7-1024x405.png 1024w, https:\/\/www.crchudequebec.ulaval.ca\/equipe-ti\/wp-content\/uploads\/sites\/3\/2022\/05\/Capture-7-768x304.png 768w\" sizes=\"auto, (max-width: 576px) 100vw, 576px\" \/><\/p>\n<ol start=\"3\">\n<li>Inscrivez vos informations (cette section ne va pas apparaitre si vous \u00eates connect\u00e9):<\/li>\n<\/ol>\n<p style=\"padding-left: 30px\"><img loading=\"lazy\" decoding=\"async\" class=\"alignnone wp-image-1614 \" src=\"https:\/\/www.crchudequebec.ulaval.ca\/equipe-ti\/wp-content\/uploads\/sites\/7\/2022\/05\/Capture-8.png\" alt=\"\" width=\"498\" height=\"195\" srcset=\"https:\/\/www.crchudequebec.ulaval.ca\/equipe-ti\/wp-content\/uploads\/sites\/3\/2022\/05\/Capture-8.png 1202w, https:\/\/www.crchudequebec.ulaval.ca\/equipe-ti\/wp-content\/uploads\/sites\/3\/2022\/05\/Capture-8-300x117.png 300w, https:\/\/www.crchudequebec.ulaval.ca\/equipe-ti\/wp-content\/uploads\/sites\/3\/2022\/05\/Capture-8-1024x400.png 1024w, https:\/\/www.crchudequebec.ulaval.ca\/equipe-ti\/wp-content\/uploads\/sites\/3\/2022\/05\/Capture-8-768x300.png 768w\" sizes=\"auto, (max-width: 498px) 100vw, 498px\" \/><\/p>\n<ol start=\"4\">\n<li>Ensuite, s\u00e9lectionnez la rubrique d&rsquo;aide (Agora, Office 365, site Web, etc.):<\/li>\n<\/ol>\n<p><img loading=\"lazy\" decoding=\"async\" class=\"alignnone size-medium wp-image-1616\" src=\"https:\/\/www.crchudequebec.ulaval.ca\/equipe-ti\/wp-content\/uploads\/sites\/7\/2022\/05\/Capture-9-300x54.png\" alt=\"\" width=\"300\" height=\"54\" srcset=\"https:\/\/www.crchudequebec.ulaval.ca\/equipe-ti\/wp-content\/uploads\/sites\/3\/2022\/05\/Capture-9-300x54.png 300w, https:\/\/www.crchudequebec.ulaval.ca\/equipe-ti\/wp-content\/uploads\/sites\/3\/2022\/05\/Capture-9.png 579w\" sizes=\"auto, (max-width: 300px) 100vw, 300px\" \/><\/p>\n<ol start=\"5\">\n<li>Entrez le CAPTCHA et cliquez sur <em>Cr\u00e9er<\/em>\u00a0(cette section ne va pas apparaitre si vous \u00eates connect\u00e9):<\/li>\n<\/ol>\n<p><img loading=\"lazy\" decoding=\"async\" class=\"alignnone wp-image-1618 \" src=\"https:\/\/www.crchudequebec.ulaval.ca\/equipe-ti\/wp-content\/uploads\/sites\/7\/2022\/05\/Capture-10.png\" alt=\"\" width=\"654\" height=\"113\" srcset=\"https:\/\/www.crchudequebec.ulaval.ca\/equipe-ti\/wp-content\/uploads\/sites\/3\/2022\/05\/Capture-10.png 1255w, https:\/\/www.crchudequebec.ulaval.ca\/equipe-ti\/wp-content\/uploads\/sites\/3\/2022\/05\/Capture-10-300x52.png 300w, https:\/\/www.crchudequebec.ulaval.ca\/equipe-ti\/wp-content\/uploads\/sites\/3\/2022\/05\/Capture-10-1024x177.png 1024w, https:\/\/www.crchudequebec.ulaval.ca\/equipe-ti\/wp-content\/uploads\/sites\/3\/2022\/05\/Capture-10-768x133.png 768w\" sizes=\"auto, (max-width: 654px) 100vw, 654px\" \/><\/p>\n<p>Votre ticket est maintenant cr\u00e9\u00e9\u00a0et une personne de l&rsquo;\u00e9quipe TI vous contactera d\u00e8s que possible (si n\u00e9cessaire).<\/p>\n<p>&nbsp;<\/p>\n<p><strong>V\u00e9rifier le statut d&rsquo;un ticket<\/strong><\/p>\n<p>Afin de v\u00e9rifier le statut de votre ticket, dirigez-vous vers votre boite courriel avec l&rsquo;adresse mail auquel que vous avez cr\u00e9\u00e9 le ticket et cliquez sur le lien du mail qui vous a \u00e9t\u00e9 envoy\u00e9 apr\u00e8s la cr\u00e9ation de votre ticket:<\/p>\n<p><img loading=\"lazy\" decoding=\"async\" class=\"alignnone wp-image-1621\" src=\"https:\/\/www.crchudequebec.ulaval.ca\/equipe-ti\/wp-content\/uploads\/sites\/7\/2022\/05\/Capture-11.png\" alt=\"\" width=\"560\" height=\"128\" srcset=\"https:\/\/www.crchudequebec.ulaval.ca\/equipe-ti\/wp-content\/uploads\/sites\/3\/2022\/05\/Capture-11.png 1007w, https:\/\/www.crchudequebec.ulaval.ca\/equipe-ti\/wp-content\/uploads\/sites\/3\/2022\/05\/Capture-11-300x69.png 300w, https:\/\/www.crchudequebec.ulaval.ca\/equipe-ti\/wp-content\/uploads\/sites\/3\/2022\/05\/Capture-11-768x175.png 768w\" sizes=\"auto, (max-width: 560px) 100vw, 560px\" \/><\/p>\n<p>Cela va vous emmener sur une page o\u00f9 vous pouvez voir le statut de votre ticket. Sur cette page, vous pouvez aussi poster une r\u00e9ponse:<\/p>\n<p><img loading=\"lazy\" decoding=\"async\" class=\"alignnone wp-image-1630\" src=\"https:\/\/www.crchudequebec.ulaval.ca\/equipe-ti\/wp-content\/uploads\/sites\/7\/2022\/05\/Capture-15.png\" alt=\"\" width=\"675\" height=\"322\" srcset=\"https:\/\/www.crchudequebec.ulaval.ca\/equipe-ti\/wp-content\/uploads\/sites\/3\/2022\/05\/Capture-15.png 1209w, https:\/\/www.crchudequebec.ulaval.ca\/equipe-ti\/wp-content\/uploads\/sites\/3\/2022\/05\/Capture-15-300x143.png 300w, https:\/\/www.crchudequebec.ulaval.ca\/equipe-ti\/wp-content\/uploads\/sites\/3\/2022\/05\/Capture-15-1024x489.png 1024w, https:\/\/www.crchudequebec.ulaval.ca\/equipe-ti\/wp-content\/uploads\/sites\/3\/2022\/05\/Capture-15-768x367.png 768w\" sizes=\"auto, (max-width: 675px) 100vw, 675px\" \/><\/p>\n<p>Enfin, vous pouvez \u00e9diter le ticket en cliquant sur <em>\u00c9diter<\/em>:<\/p>\n<p><img loading=\"lazy\" decoding=\"async\" class=\"alignnone wp-image-1628\" src=\"https:\/\/www.crchudequebec.ulaval.ca\/equipe-ti\/wp-content\/uploads\/sites\/7\/2022\/05\/Capture-14.png\" alt=\"\" width=\"692\" height=\"78\" srcset=\"https:\/\/www.crchudequebec.ulaval.ca\/equipe-ti\/wp-content\/uploads\/sites\/3\/2022\/05\/Capture-14.png 1242w, https:\/\/www.crchudequebec.ulaval.ca\/equipe-ti\/wp-content\/uploads\/sites\/3\/2022\/05\/Capture-14-300x34.png 300w, https:\/\/www.crchudequebec.ulaval.ca\/equipe-ti\/wp-content\/uploads\/sites\/3\/2022\/05\/Capture-14-1024x115.png 1024w, https:\/\/www.crchudequebec.ulaval.ca\/equipe-ti\/wp-content\/uploads\/sites\/3\/2022\/05\/Capture-14-768x87.png 768w\" sizes=\"auto, (max-width: 692px) 100vw, 692px\" \/><\/p>\n<p>Ainsi, vous pouvez modifier la description de votre demande apr\u00e8s la cr\u00e9ation de celle-ci.<\/p>\n","protected":false},"excerpt":{"rendered":"<p>Cr\u00e9er un ticket Allez sur page de support de l&rsquo;\u00e9quipe TI :\u00a0https:\/\/support.crchudequebec.ca\/ Cliquez sur Nouveau ticket: Inscrivez vos informations (cette section ne va pas apparaitre si vous \u00eates connect\u00e9): Ensuite, s\u00e9lectionnez la rubrique d&rsquo;aide (Agora, Office 365, site Web, etc.): Entrez le CAPTCHA et cliquez sur Cr\u00e9er\u00a0(cette section ne va pas apparaitre si vous \u00eates [&hellip;]<\/p>\n","protected":false},"author":110,"featured_media":0,"parent":2429,"menu_order":0,"comment_status":"open","ping_status":"open","template":"","meta":{"footnotes":""},"class_list":["post-69","page","type-page","status-publish","hentry","post"],"_links":{"self":[{"href":"https:\/\/www.crchudequebec.ulaval.ca\/equipe-ti\/wp-json\/wp\/v2\/pages\/69","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.crchudequebec.ulaval.ca\/equipe-ti\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/www.crchudequebec.ulaval.ca\/equipe-ti\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/www.crchudequebec.ulaval.ca\/equipe-ti\/wp-json\/wp\/v2\/users\/110"}],"replies":[{"embeddable":true,"href":"https:\/\/www.crchudequebec.ulaval.ca\/equipe-ti\/wp-json\/wp\/v2\/comments?post=69"}],"version-history":[{"count":2,"href":"https:\/\/www.crchudequebec.ulaval.ca\/equipe-ti\/wp-json\/wp\/v2\/pages\/69\/revisions"}],"predecessor-version":[{"id":296,"href":"https:\/\/www.crchudequebec.ulaval.ca\/equipe-ti\/wp-json\/wp\/v2\/pages\/69\/revisions\/296"}],"up":[{"embeddable":true,"href":"https:\/\/www.crchudequebec.ulaval.ca\/equipe-ti\/wp-json\/wp\/v2\/pages\/2429"}],"wp:attachment":[{"href":"https:\/\/www.crchudequebec.ulaval.ca\/equipe-ti\/wp-json\/wp\/v2\/media?parent=69"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}