{"id":2424,"date":"2025-12-01T19:21:10","date_gmt":"2025-12-01T18:21:10","guid":{"rendered":"https:\/\/www.crchudequebec.ulaval.ca\/equipe-ti\/?page_id=2424"},"modified":"2025-12-01T19:54:48","modified_gmt":"2025-12-01T18:54:48","slug":"priorite-pour-le-support-technique","status":"publish","type":"page","link":"https:\/\/www.crchudequebec.ulaval.ca\/equipe-ti\/demande-de-support\/priorite-pour-le-support-technique\/","title":{"rendered":"Priorit\u00e9 pour le support technique"},"content":{"rendered":"\n<p>Afin de mieux traiter vos demandes et d\u2019assurer un suivi efficace, notre syst\u00e8me de support utilise trois niveaux de priorit\u00e9\u202f:<\/p>\n\n\n\n<p style=\"font-size:24px\"><strong>Priorit\u00e9 \u00c9lev\u00e9e<\/strong>&nbsp;<\/p>\n\n\n\n<p>Est&nbsp;utilis\u00e9e&nbsp;pour :&nbsp;<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>R\u00e9initialisation de mot de passe de compte CRCHU,&nbsp;acc\u00e8s&nbsp;au compte M365&nbsp;CRCHU impossible&nbsp;<\/li>\n<\/ul>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Demande cr\u00e9ation d\u2019adresses CRCHU&nbsp;<\/li>\n<\/ul>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Toute demande concernant un enjeu de s\u00e9curit\u00e9 informatique&nbsp;<\/li>\n<\/ul>\n\n\n\n<p><strong>D\u00e9lai de prise en charge<\/strong><strong>&nbsp;:<\/strong>&nbsp;Dans la journ\u00e9e&nbsp;<\/p>\n\n\n\n<p><\/p>\n\n\n\n<p style=\"font-size:24px\"><strong>Priorit\u00e9 Normale<\/strong>&nbsp;<\/p>\n\n\n\n<p>Est&nbsp;utilis\u00e9e&nbsp;pour :&nbsp;<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Demande d\u2019acc\u00e8s (BVI, TS,&nbsp;dossier&nbsp;partag\u00e9, ports USB,&nbsp;etc.)*&nbsp;<\/li>\n<\/ul>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Cr\u00e9ation et\/ou demande d\u2019acc\u00e8s de dossiers partag\u00e9es*&nbsp;<\/li>\n<\/ul>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Modification sur le site web&nbsp;<\/li>\n<\/ul>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Agora&nbsp;<\/li>\n<\/ul>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Osmose&nbsp;<\/li>\n<\/ul>\n\n\n\n<p><strong>D\u00e9lai de prise en charge :<\/strong>&nbsp;2 jours<\/p>\n\n\n\n<p><\/p>\n\n\n\n<p style=\"font-size:24px\"><strong>Priorit\u00e9 Basse<\/strong>&nbsp;<\/p>\n\n\n\n<p>Est&nbsp;utilis\u00e9e&nbsp;pour :&nbsp;<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Information g\u00e9n\u00e9rale&nbsp;<\/li>\n<\/ul>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Suggestions&nbsp;<\/li>\n<\/ul>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Ajustements mineurs&nbsp;non-urgent&nbsp;&nbsp;<\/li>\n<\/ul>\n\n\n\n<p>&nbsp;<strong>D\u00e9lai de prise en charge :<\/strong>&nbsp;Dans la semaine&nbsp;<\/p>\n\n\n\n<p>*&nbsp;Prenez note que plusieurs demandes sont transmises et g\u00e9r\u00e9es par la Direction des Ressources Informatiques du CHU de Qu\u00e9bec-Universit\u00e9 Laval (DRI). Le d\u00e9lai de traitement par la DRI est donc \u00e0 ajouter \u00e0 notre d\u00e9lai de prise en charge et est hors de notre contr\u00f4le.&nbsp;&nbsp;<\/p>\n\n\n\n<p>Merci de votre collaboration afin de nous aider \u00e0 traiter vos demandes plus efficacement.<\/p>\n","protected":false},"excerpt":{"rendered":"<p>Afin de mieux traiter vos demandes et d\u2019assurer un suivi efficace, notre syst\u00e8me de support utilise trois niveaux de priorit\u00e9\u202f: Priorit\u00e9 \u00c9lev\u00e9e&nbsp; Est&nbsp;utilis\u00e9e&nbsp;pour :&nbsp; D\u00e9lai de prise en charge&nbsp;:&nbsp;Dans la journ\u00e9e&nbsp; Priorit\u00e9 Normale&nbsp; Est&nbsp;utilis\u00e9e&nbsp;pour :&nbsp; D\u00e9lai de prise en charge :&nbsp;2 jours Priorit\u00e9 Basse&nbsp; Est&nbsp;utilis\u00e9e&nbsp;pour :&nbsp; &nbsp;D\u00e9lai de prise en charge :&nbsp;Dans la semaine&nbsp; *&nbsp;Prenez [&hellip;]<\/p>\n","protected":false},"author":110,"featured_media":0,"parent":2429,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-2424","page","type-page","status-publish","hentry","post"],"_links":{"self":[{"href":"https:\/\/www.crchudequebec.ulaval.ca\/equipe-ti\/wp-json\/wp\/v2\/pages\/2424","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.crchudequebec.ulaval.ca\/equipe-ti\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/www.crchudequebec.ulaval.ca\/equipe-ti\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/www.crchudequebec.ulaval.ca\/equipe-ti\/wp-json\/wp\/v2\/users\/110"}],"replies":[{"embeddable":true,"href":"https:\/\/www.crchudequebec.ulaval.ca\/equipe-ti\/wp-json\/wp\/v2\/comments?post=2424"}],"version-history":[{"count":4,"href":"https:\/\/www.crchudequebec.ulaval.ca\/equipe-ti\/wp-json\/wp\/v2\/pages\/2424\/revisions"}],"predecessor-version":[{"id":2445,"href":"https:\/\/www.crchudequebec.ulaval.ca\/equipe-ti\/wp-json\/wp\/v2\/pages\/2424\/revisions\/2445"}],"up":[{"embeddable":true,"href":"https:\/\/www.crchudequebec.ulaval.ca\/equipe-ti\/wp-json\/wp\/v2\/pages\/2429"}],"wp:attachment":[{"href":"https:\/\/www.crchudequebec.ulaval.ca\/equipe-ti\/wp-json\/wp\/v2\/media?parent=2424"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}